Overview Can we help?

Our promise to YOU

Here in the family department at Whitehead Monckton we are committed to providing our clients with professional advice and excellent levels of service. We recognise that, if you are instructing US, you are probably going through one of the more challenging experiences of your life.

Our specialist team has expertise in a wide range of areas and we provide clients with the benefits of a large firm combined with the personal touch of a local service dedicated to you and your needs.

This Charter tells us what you can expect from us:

We will:

  • Tell you who is dealing with your case and who your main contact is and will keep you informed of any changes.
  • We will try our best to communicate with you in plain English and avoid legal jargon.
  • We will present all the options to you neutrally and unmotivated by anything other than what is best for you.
  • When you contact us to discuss your case we will clearly explain the steps involved and what you can expect from us.
  • We will progress your case as quickly as reasonably possible and keep you updated with timescales for future actions.
  • We will treat you fairly and be polite and professional.
  • We will respond promptly to your enquiries and communications.
  • We will tell you about any problems as soon as we are aware of them.
  • We will ask you for your feedback on our service.
  • We will act professionally, ethically and with integrity.

Charges and pricing:

  • We offer a range of pricing options for the work that we do.
  • At the start of your case, we will tell you what your costs are likely to be tailored to your individual requirements.
  • We will give you the opportunity to agree the price of any additional fees, such as barrister’s costs, court fees etc. in advance.
  • We will review the costs on your case every six months and report to you on your overall costs position.

We care about your client experience with us and will:

  • Consider carefully all your comments about our service. In the unlikely event that you are unhappy with the level of service you are receiving, please tell the person dealing with your case immediately.
  • We operate a complaints procedure which is available on request.
  • We treat all our clients fairly and do not discriminate against anyone because of their age, race, sex, sexual orientation or disability.

We want to do the best we can for YOU.

Can we help?