Structure & Operations

In October 2016 Docklands Solicitors merged with Whitehead Monckton a long established Kent law firm. Docklands Solicitors is now a trading name of Whitehead Monckton Limited.

Whitehead Monckton is a Limited Company where the previous Partners are now Directors of the firm.  Stephen Beck is Managing Director and reports into the Management Board.  Together with the Executive Board, Stephen manages the firm in delivering the strategic plan.  Whitehead Monckton is authorised and regulated by the Solicitors Regulation Authority (No: 608279).

At an operational level, we have three areas, Business Services, Individual Services and Property.  Each area has smaller specialist teams focusing on particular areas of the law e.g for individual clients we have a family team and a team specialising in succession planning incorporating wills and trusts.  The lawyers are divided into relevant departments, each headed by a Director/Associate Director. The heads of department manage and monitor the performance of their respective teams to successfully achieve performance targets. The emphasis for the departments is one of specialism, ensuring that we can provide the very best comprehensive service to our clients, no matter what their needs.

Each department also has its own integrated support team to provide our clients with a seamlessly efficient administrative service.

We are of a sufficient size to have a specialist team of managers within Central Services providing support to the business with accounts, human resources, marketing and information technology provided centrally.  This enables the lawyers and their support staff to concentrate on providing you with the excellent service you require.

Locations

Docklands Solicitors is based in Canary Wharf

In addition, Whitehead Monckton has offices in Canterbury, Maidstone and Tenterden. The firm has offices in Canterbury, Maidstone and Tenterden.

Disabled access is available at all our offices.

Professional Indemnity Insurance

This firm maintains professional indemnity insurance in accordance with the rules of the Solicitors Regulation Authority.  Details of the insurers and the territorial coverage of the policy are available for inspection at our offices.

We are committed to offering opportunities to all and the firm has an Equality & Diversity Policy.  In addition we also have an Anti-Bribery Policy designed to ensure all transactions and relationships are in the best interests of the clients. If you would like a copy of either of these, please contact us.

Terms and Conditions of Business

Our terms of business contain important provisions that govern our relationship with you. They may not be varied unless agreed in writing and signed by a Director or Associate Director of Whitehead Monckton. 

Complaints Procedure

We are committed to providing a high quality legal service to all our clients. We welcome any feedback or suggestions that you may have and if you have a complaint please tell us. This will enable us to improve our standards and level of service. Please see our complaints policy for further details.

 

Costs

Its now more important than ever for you to know and understand the cost to you of our services.  A wide range of services have agreed fixed costs.  Where this is not possible estimates will be given for specific projects.  These estimates will be regularly monitored to ensure you do not get any surprises if circumstances, and therefore potential costs, change.

Payment options

There are a number of payment options available to clients to pay our charges.  For straightforward transactions such as Will drafting and Residential Conveyancing, the payment is needed at the end of the transaction.  Some legal transactions however, can take a considerable amount of time to complete and for these, we can offer a variety of approaches.  We have set out the specific details for the following types of legal work:-

• Contentious probate
• Corporate & Commercial
• Dispute resolution
• Divorce & Family law
• Employment

Accreditations

Whitehead Monckton obtained the quality management standard ISO9001 in April 2017.

We also have Law Society accreditations for:

• Wills and Inheritance Quality Scheme 
• Conveyancing Quality Scheme 
• Family Law Accreditation Scheme

These accreditations confirm we have achieved the correct levels of training and expertise for these specialist areas.

External recognition

Legal 500 and Chambers and Partners

Whitehead Monckton is ranked in both the latest editions of Chambers and Partners and Legal 500 independent legal directories.

A number of the Tax and Estate planning team are members of STEP (Society of Trust and Estate Practitioners).and Solicitors for the Elderley (SFE).

All our family team lawyers are member of Resolution, and committed to constructive, non-confrontational approach to family law matters.

Get in Touch